Job description
Mott MacDonald is a £1.2 billion management, engineering and development consultancy with 16,000 staff and a global reach spanning six continents. Our network of 180 principal offices in 140 countries gives us local market insight backed by world class expertise to deliver excellence for every client.
We have been involved in a landmark project in Bahrain and as the project moves into a new phase we are looking to recruit a high calibre project manager to head up one of the biggest and most prestigous projects in the region.
Showing posts with label Bahrain. Show all posts
Showing posts with label Bahrain. Show all posts
Electrical Project Manager - Mott MacDonald - Bahrain
Power Utility, Client Advocate - ABB Enterprise Software - Bahrain
Job description
Purpose
The Client Advocate is a powerful tool within Customer Support Department.
The Client Advocate works tightly together with Business Development Managers and the Technical Support Engineers, to manage and set customer’s expectations when requiring support assistance from Global Customer Support, Level 2 Support for the product (Network Manager SCADA/DMS).
IT Applications Manager - Huawei Technologies - Bahrain
Job description
Ensuring 24x7 availability and uptime for the IT applications stack. (CRM, Billing, Middleware, Provisioning etc.)
+10 years experience in managing IT Applications for Telecom domain especially the Oracle BSS applications suite.
Strong understanding of information systems and business processes in the Telecom Industry
Supervising +30 resources team and resolving daily Trouble tickets and operational tasks as per assigned SLA / KPI.
Plan, direct, coordinate and review the work plan for staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems and ensure optimal staff utilization.
BPR Consultant - Wipro - Bahrain
Job Description:
The candidate should have experience as follows:
Total of 5 to 7 years of experience in process engineering, eServices and Portal personalization;
Expertise on process design and documentation;
Strong knowledge on process flows and architecture;
Knowledge in personalization principles and aspects;
Knowledge / certification on process modelling tools will be an added advantage
Experience with methodologies in business process, project management and system
development life cycle;
Assistant Vice President - Exchange Operations - Bahrain Financial Exchange - Manama,Bahrain
Job Description
This Opening is for Bahrain Financial Exchange - Manama, Bahrain
Key Accountability
All operational, statutory and regulatory compliance
Plan & execute all operations systematically in compliance with internal and external requirements with adequate advance planning and scheduling to avoid last minute pressure
Director - Legal & Regulatory - VIVA Bahrain - Manama, Bahrain
Job Description
Lead, oversee and strengthen the Legal & Regulatory Department in VIVA through development and management of relevant legal and regulatory frameworks, advice, direction and strategy.
Ensure the tracking of overall departmental performance against specified KPIs and report this information on a regular basis to Chief Corporate Affairs Officer.
Develop required reports and filing to authority to ensure compliance with license obligations.
Review commercial launch offers and develop required regulatory costing models to ensure that pricing is in line with regulation and competition guidelines.
Act as the legal and regulatory adviser for all VIVA organisational units and support the business objectives directly through expert advice and leadership of all legal and regulatory activities.
Plan, establish and maintain relationships with external entities (partners, stakeholders, regulators and other relevant governmental institutions) to ensure an effective regulatory environment for the business.
Desired Skills & Experience
Master’s degree from a recognised university.
8-10 years of legal and regulatory experience at senior level positions within the telecommunications industry.
Economic regulation
Competition law
Costing & pricing analysis
Telecom regulation
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Head of Employee Banking - Standard Chartered Bank - Bahrain
Job Description
Lead Employee Banking programme for Consumer Banking by managing a set of Relationship Managers who will be engaged in managing relationships with chosen employers in Bahrain. The job entails maximising CB business from individuals working in these companies through our Employee Banking package and maximising CB product sales. The Employee Banking team will act as the 'one stop contact' for the Bank for its engagement with employers - be it for new business or optimising our recovery opportunities. The job entails working with Product Managers & Sales Managers to design relevant products and ensure optimum coverage of direct sales force into employees of chosen companies.
Key Roles & Responsibilities
1. Maximise NTB & ETB sales for all products
2. Signinificantly increase acquisition of 'new relationships' across all customers segments (Priority, Preferred & Mass).
3. Continuous scoping of business opportunities in chosen companies, monitoring of penetration of existing products and drive programmes to increase penetration of CB relationships within eligible target base within the company.
4. Work with Product Managers to design and deliver suitable products & solutions for Employee Banking programme.
5. Work with support functions to ensure delivery solutions are customised and optimised for Employee Banking programme.
6. People Management : Lead a set of Relationship Managers for performance, high Q12 scores
7. Risk Management : Work with Sales Governance to ensure operational risk is managed well. The job is directly responsible for managing operational risks within the employee banking programme.
8. One-Stop Shop : Employee Banking will work as a one-stop shop for employers and will be the primary Relationship point for all units within the Bank (including Collections/Recoveries/Operations). The incumbent will leverage the relationship with the employer to maximise opportunities for the Bank across the entire spectrum (NTB/ETB sales, Collections & Recovery etc)
9. If required, lead a team of Sales Representatives to maximise specific product sales
10. Responsible for overall efficacy and efficiency of Employee Banking programme and ensure it is a meaningful contributor to CB business in the country.
Qualifications & Skills
1. Business Degree / Graduation
2.Relevant experience in Sales Management of Consumer Banking products
3. Experience of Relationship Management with corporates
4. Direct Sales experience
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Head of Employee Banking - Standard Chartered Bank - Bahrain
Job Description
Job Description
Lead Employee Banking programme for Consumer Banking by managing a set of Relationship Managers who will be engaged in managing relationships with chosen employers in Bahrain. The job entails maximizing CB business from individuals working in these companies through our Employee Banking package and maximising CB product sales. The Employee Banking team will act as the 'one stop contact' for the Bank for its engagement with employers - be it for new business or optimising our recovery opportunities. The job entails working with Product Managers & Sales Managers to design relevant products and ensure optimum coverage of direct sales force into employees of chosen companies.
Key Roles & Responsibilities
1. Maximise NTB & ETB sales for all products
2. Signinificantly increase acquisition of 'new relationships' across all customers segments (Priority, Preferred & Mass).
3. Continuous scoping of business opportunities in chosen companies, monitoring of penetration of existing products and drive programmes to increase penetration of CB relationships within eligible target base within the company.
4. Work with Product Managers to design and deliver suitable products & solutions for Employee Banking programme.
5. Work with support functions to ensure delivery solutions are customised and optimised for Employee Banking programme.
6. People Management : Lead a set of Relationship Managers for performance, high Q12 scores
7. Risk Management : Work with Sales Governance to ensure operational risk is managed well. The job is directly responsible for managing operational risks within the employee banking programme.
8. One-Stop Shop : Employee Banking will work as a one-stop shop for employers and will be the primary Relationship point for all units within the Bank (including Collections/Recoveries/Operations). The incumbent will leverage the relationship with the employer to maximise opportunities for the Bank across the entire spectrum (NTB/ETB sales, Collections & Recovery etc)
9. If required, lead a team of Sales Representatives to maximise specific product sales
10. Responsible for overall efficacy and efficiency of Employee Banking programme and ensure it is a meaningful contributor to CB business in the country.
Qualifications & Skills
1. Business Degree / Graduation
2.Relevant experience in Sales Management of Consumer Banking products
3. Experience of Relationship Management with corporates
4. Direct Sales experience
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Wholesale Banking Operations Head, Standard Chartered Bank - Bahrain
Job Description
To provide strategic oversight and to ensure that the respective product delivery platforms are optimized when taken, as one integrated platform and that efficiencies, scales and synergies are leveraged.
- To ensure implementation and adherence to the group's risk and control policies, customer service standards, and performance measures. The role holder assumes the role of project manager for any of the Group's operations related projects.
Key Roles & Responsibilities
- To identify strategic service delivery issues relating to technology, process, human resource and service quality in the country and reflect them in the operational plans with appropriate actions to address the issues.
- To identify and migrate best practice from the respective operational platforms across other units.
- To facilitate dealings with support and sales functions and other businesses to promote "One Bank".
- To work closely with the Heads of OCC and Financial Markets, Transaction Banking, Banks, Securities Services Sales, etc. to ensure that the service delivered by various Wholesale Bank operational platforms are of top quality and that customers needs and being attended to according to our service level agreements.
- To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
- To proactively work with the respective heads of WB Operation Units within Thailand in identifying key and potential staff, initiating development plans for the individuals and ensuring that cross functional career development opportunities are available to staff with potential. Also to ensure that LDP process is well embedded in the day-to-day management of the respective service delivery units.
- To identify, drive and exploit, in country and x-border cross selling opportunities to maximize Wholesale Bank business revenue as well as to highlight Group network business opportunities, to the Global Product Sales Heads.
- To ensure that the integrated platforms of Client Service Group operate to the standards described above.
Qualifications & Skills
- Strong business sense and commercial judgment.
- Strong networking skills, communication, interpersonal and cross cultural skills.
- Strong leadership and management skills
- Ensure that staff are appropriately deployed and developed.
- Good knowledge of Trade Services, Cash Management Services, Loan Processing, Securities Services, Global Market Operations and Client Service.
- Knowledge of the Bank's transactions processing and accounting systems.
- Fluency in English, with Arabic language skills preferable
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Operations Program Manager Microsoft - Bahrain
Job Description
Title: Project Management Excellence (PMX) Manager
The Project Management Excellence (PMX) Manger is responsible for working within the Worldwide Services Business Desk (SBD), a group tasked to assist the field with both complex and non-complex services deals (deal structure, contracting, negotiation, pricing, financing, etc), ensure adherence to group guidelines and policies, and provide feedback and guidance to business program groups for the development of future services offerings
The mission of PMX is to provide the Microsoft Services Field with specific project management support for large/complex engagements and projects, during deal shaping, approval, delivery and closure.
The PMX Primary Objectives are:
- Promote excellence in execution and continuous improvement in project management services (including processes, tools and templates) provided by PMX and the larger SBD group worldwide.
- Share best practices and lessons learned among PMX, SBD and Services personnel worldwide.
- Support the growth and development of the Project Manager role/community and communicate the value proposition of PMX to internal and external stakeholders
- Provides tactical, hands-on project management support to the field on complex opportunities and engagements
- Serve as the subject matter expert and supporter in determining how Microsoft Services areas of quality are defined, delivered and measured world-wide.
Key Success Criteria:
- Ensure overall project management excellence, focusing principally on supporting project management related activities from proposal and Statement of Work (SOW) development, work breakdown cost and schedule estimation, project status reporting and project support and some project recovery.
- Support the development of and drive the adoption of PMX and SBD policies, methods, tools, templates, practices and programs. This activity will involve providing valuable input as a subject matter expert on new methods and processes that drive higher quality and an improved customer experience.
- Ensure project management excellence within the region of responsibility, with specific focus and monitoring of all complex projects.
- Review and approve of proposals and SOW as part of the business approval process. This may involve some hands on work to guide and help the bid team in creating this material.
- Review and approve the work breakdown structures (WBS), schedule and cost estimates as part of the business approval process. This may involve some hands on work to guide and help the bid team in creating this material.
- Provide guidance to the project during the setup phase and support the project manager in order to have a proper handover from the opportunity owner to the delivery team. This will include a detailed review of all deal management materials. Support the project to setup the initial project management plan, WBS and setting up the first project performance report (PPR).
- Review the project on a regular basis by using the PPR, Project Finance Workbook (PFW) and the project plan to determine the project status. If required, provide tactical hands-on assistance to the project team and escalate issues within SBD or the services community. Report on the status of the most complex projects, if required.
- Support the creation and adoption of PMX processes, policies and systems.
- Support post project management reviews, providing review feedback to the project and engagement team.
- Recommend assignment of proper project manager's to projects and provide on-going training and mentoring support to the project manager community generally.
Knowledge, Skills and Experience
Essential Experience:
- Excellent project management capabilities.
- Must have managerial skills and the ability to handle complex critical situations with managing a range of different stakeholders and conflicting interests
- Must have a proven record of delivering business value.
- Candidates must have a high-level understanding of markets, customers and related technology
- Candidates must have a high-level understanding of customer and partner business and IT environment.
- Work with teams of 100+ people (may include customer/partner resources) in a given district, region or country.
- Experience managing and integrating offshore project staff augmentation
Qualifications:
- 10 years of customer-facing project or team management experience.
- Must have a degree in Computer Science or Engineering or equivalent work experience. Higher relevant education preferred.
- PMP certification or Microsoft solution architectural certifications preferred.
Technical / Functional Skills:
- Excellent English language skills and the ability to present for top management.
- Work experience should involve technical consulting, project envisioning, planning, development, deployment, and management.
Personal Attributes:
- Excellent interpersonal and relationship building skills.
- Ability to work in changing environments,
- Ability to work proactively, both independently and as a team player.
- Excellent analytic capabilities, as well as oral and written communication skills.
- Demonstrated ability to work efficiently and meet demanding deadlines in fast-paced environment.
- Ability to manage multiple tasks simultaneously and to prioritize workflow and adjust to frequent workload fluctuations.
- Demonstrated ability to work independently with limited supervision, interfacing with a variety of personalities across a large number of diverse internal groups, teams, divisions, and cultures
- Calm and disciplined in stressful communications.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Wholesale Banking Operations Head, Standard Chartered Bank - Bahrain
Job Description
- To provide strategic oversight and to ensure that the respective product delivery platforms are optimized when taken, as one integrated platform and that efficiencies, scales and synergies are leveraged.
- To ensure implementation and adherence to the group's risk and control policies, customer service standards, and performance measures. The role holder assumes the role of project manager for any of the Group's operations related projects.
Key Roles & Responsibilities
- To identify strategic service delivery issues relating to technology, process, human resource and service quality in the country and reflect them in the operational plans with appropriate actions to address the issues.
- To identify and migrate best practice from the respective operational platforms across other units.
- To facilitate dealings with support and sales functions and other businesses to promote "One Bank".
- To work closely with the Heads of OCC and Financial Markets, Transaction Banking, Banks, Securities Services Sales, etc. to ensure that the service delivered by various Wholesale Bank operational platforms are of top quality and that customers needs and being attended to according to our service level agreements.
- To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
- To proactively work with the respective heads of WB Operation Units in identifying key and potential staff, initiating development plans for the individuals and ensuring that cross functional career development opportunities are available to staff with potential. Also to ensure that LDP process is well embedded in the day-to-day management of the respective service delivery units.
- To identify, drive and exploit, in country and x-border cross selling opportunities to maximize Wholesale Bank business revenue as well as to highlight Group network business opportunities, to the Global Product Sales Heads.
- To ensure that the integrated platforms of Client Service Group operate to the standards described above.
Qualifications & Skills
- Strong business sense and commercial judgment.
- Strong networking skills, communication, interpersonal and cross cultural skills.
- Strong Trade operations capability and prior experience is essential for this role.
- Strong leadership and management skills
- Ensure that staff are appropriately deployed and developed.
- Good knowledge of Trade Services, Cash Management Services, Loan Processing, Securities Services, Global Market Operations and Client Service.
- Knowledge of the Bank's transactions processing and accounting systems.
- Fluency in English, with Arabic language skills preferable
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Relationship Manager, Priority Banking - Standard Chartered Bank - Bahrain
Job Description
To acquire, grow and deepen Priority Banking customer relationships through effective relationship management in and out of Oman, with special focus on the analysis and satisfaction of Priority customers' personal financial as well as investment needs and objectives.
Key Roles & Responsibilities
1. Generate new business to achieve defined sales targets
To meet or exceed business targets in line with defined standards of performance.
Contribute proactively towards the growth of Investment Services and Priority Banking
Take the ownership for the development of robust and loyal HNW customer base, active marketing to customer acquisition
2. Build and deepen relationship with existing Investment customers to achieve increase in share of wallet and revenue
To maintain a high standard of customer service in order to increase Bank's market share in Priority Banking business
To conduct business within the parameters pre-set by the bank, with respect to "customer product suitability"
To actively market value added investments to HNW customers
Adhere to standards for frequency and type of customer contact
Implement cross selling and other relationship building activities,
Prioritize activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio
Build an information database on existing Investment customers to support relationship building and cross selling efforts
Conduct highly professional consultative financial analysis and profiling sessions with Priority Customers to identify suitable local / cross border financial, insurance, property and investment products and services for then in order to achieve their personal financial and investment objectives
Deepen customer relationship by providing regular market information updates and trend analyses on international equities, bonds and other investment instruments through market specialists, for appropriate follow up calls / visits to assist them in their investment decisions
Conduct regular checks on market trends and competitors' offering and activities for target customer groups so as to enable the local business to initiate efforts to increase the attractiveness of the product differentiation
3. Provide truly professional customer service to achieve a high level of customer satisfaction and retention
Consistently adhere to local and international service standards
Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner
Provide a high level of professionalism in conducting financial analysis and profiling with customers
Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency
To ensure strict adherence to internal CDD policies
4. Review prepare credit applications and follow ups
5. Ensure on going self development
Motivate oneself to improve on personal skills especially in relationship management, financial planning and analysis, investment counseling and recommending training I appropriate aspects
Upgrade oneself in knowledge and new development in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained as quickly as possible
6. Anti Money Laundering.
Advice on the implementation of clear line of internal accountability and responsibility for money laundering prevention
Assist Priority Banking to ensure appropriate internal control and procedures are in place and documented.
To ensure that the Bank meets the Group and local AML standards and regulations.
To ensure that AML relevant staff are made aware of their relevant responsibilities.
To ensure that the AML relevant staff within their units are adequately trained.
To perform an independent review to ensure CDD documentation completeness and appropriateness.
To perform the quality checks on CDD periodic reviews.
To perform sample checks in order to ensure that daily and weekly exception reports are reviewed on a timely manner.
To ensure that AML records such as training records and suspicious transaction reports are retained for at least five years.
To maintains close communication with Country MLPO.
Qualifications & Skills
Strong and relevant sales experience, preferably gained in the banking and financial service industry
University degree
Sound knowledge of bank products and services and banking procedures ,equities markets, mutual funds and other personal investment services
Basic investment counseling and analytical skills
Excellent selling skills
Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations
Effective oral and written communication skills
Good understanding of the main regulatory and internal compliance requirements pertaining to sales of investment products
Team player who shows initiative and assertiveness
Computer literate - able to use laptop computer and point of sale software competently
Self motivator who is keen to upgrade improved personal knowledge and skills to meet job requirements
Ability to exercise sound judgement in aspects of customer needs, business initiatives and development, service standards
Accurately determine whether an investment solution is required to meet a customer's needs and the type of solution required.
Quantify the amount of information complexity/detail an individual customer requires to make an informed investment decision.
Daily control of customer limits
Quotation of preferential interest and exchange rates to valued customers within established guidelines
Effectively determine and manage allocation of time to specific sales-related activities in order to achieve targets.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Sales/Presales/Channel Manager (ESSN) Hewlett-Packard - Qatar, Kuwait, UAE, Lebanon, Jordan, Oman, Bahrain
Job Description
As part our ambitious and exciting ESSN transformation process across the Middle East we are now actively hiring in all locations.
The dynamic and growing ESSN business unit is looking to add to its already successful team with additional top talent. We have a number of challenging opportunities, to be hired over the coming months.
Qatar:
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
Presales consultant
- Business critical servers (non stop and Unix based);
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
- Country channel manager
UAE, Dubai and Abu Dhabi
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
Presales consultant
- Business critical servers (non stop and Unix based);
ME country manager
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
- Country channel manager
Kuwait
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
presales consultant
- Business critical servers (non stop and Unix based);
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
Lebanon
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
Presales consultant
- Business critical servers (non stop and Unix based);
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
Jordon
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
Bahrain
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
Oman
- Storage;
Sales specialists/account managers
Presales consultant
- Industry standard servers (x86);
Sales specialists/account managers
Presales consultant
- Networking
Sales specialists/account managers
Presales consultant
Desired Skills & Experience
General requirement for all positions:
-10 years of experience and success full track record in a similar job, ideally with a Multinational vendor/Partner
- Minimum of 3 years experience in the country with strong market network, knowledge and contacts
- Outstanding communication and presentation skills
- Technical certifications are required for the presales jobs in area you are applying for (MASE, CCIE, storage certification, etc).
- Ability to work under pressure
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Director of Legal and Regulatory, Bahrain Gulfconnexions - Bahrain
Job Description
Our client, a prestigious telecoms organization is looking for a Director of Legal and Regulatory to join its dynamic team in Bahrain.
Responsibilities:
Track the overall departmental performance against specified KPIs and report to the Chief Corporate Affairs Officer.
Contribute to the development of the Legal & Regulatory Department strategy and participate in its implementation.
Plan, establish and maintain relationships with external entities to ensure an effective regulatory environment for the business.
Manage the Legal & Regulatory Department budget by allocating financial resources and operating within specified guidelines.
Define relationship and communication strategy with other branches and oversee compliance of Bahrain’s activities to regulations in the other GCC branches.
Desired Skills & Experience
Master’s degree from a recognised university or equivalent.
At least 8-10 years of legal and regulatory experience at senior level positions within the telecommunications industry in the GCC.
Fluency in English.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Portfolio Manager Gulf International Bank - Bahrain
Job Description
Duties & Responsibilities
Perform analysis and prepare comprehensive investment proposals for new investments, perform research, risk, and relative value analysis for proposals.
Continuously monitor and review existing investments, asses risk and performance of such investments and other similar structures using all available resources.
Pro-actively identify portfolio re-allocation, and investment or sale opportunities.
Be adept at trading fixed income instruments in the market place ie corporate bonds, government bonds, supranationals and Govt agencies on both an outright basis and asset swapped basis
Update, aggregate and prepare data or reports, as needed; also understand and utilize the bank’s analytical models and systems as well as third party models.
Ensure continuous monitoring of product and market research and dissemination of such research to other group members.
Identify potential new business and portfolio opportunities
Desired Skills & Experience
General
Perform all tasks/duties, specific assignments and manage projects as agreed upon with supervisor in the yearly work program. Demonstrate active teamwork.
Demonstrate a high level of understanding of Financial risk and opportunity.
Deliver on set goals on a timely basis and with the highest level of quality.
Identify and propose improvements and innovations in areas of responsibility
Seek to continuously improve professional development of self and peers and/or subordinates, and share knowledge and information with other team members.
Liaise with other business and support areas of the bank as needed.
Maintain GIB’s professional reputation in the market.
Adhere to the GIB code of conduct. Be familiar and comply with laws, regulations, codes of conduct, as well as bank policies, procedures and guidelines applicable to the position.
Experience: 5 years, including preferably 3 years in investment, treasury or banking.
Education: A degree from a top international university, and a postgraduate degree and/or professional qualifications (ACA, CPA or CFA).
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Assistant Manager - Sales Support Bahrain Air - Bahrain
Job Description
Set up standard country business plans through senior managers.
Track renewal dates and coordinate GSA renewal discussions.
Maintain and monitor performance data by origin and destination.
Develop standard reports to assist Sales and Opeartions Managers.
Monitor sales activity.
Coordinate review meetings and processes.
Roles and Responsibilities:
Maintain GSA Records.
Maintain country business plans.
Break down and monitor station revenue targets by sector
Collect and maintain sales reports
Collect information for route studies
Drive quarterly review process.
Desired Skills & Experience
Masters Degree
7-10 years arline sales and adminstration experience.
Extremeley knowledgable about overall industry issues, trends and economics.
Excellent planning attributes and communication, should be fluent in English.
Strong strategic thinking, analytical and evaluation skills.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Service Delivery Manager Job Microsoft - Bahrain
Job Description
Job Category: Services & Consulting
Location: Bahrain - Non Location Specific, BH
Division: Services & Support
Role: Service Delivery Manager
Location: Bahrain
A Microsoft Service Delivery Manager (SDM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance in regards to the optimization of their IT operations, infrastructure and investment through quality Service Delivery Management. This is achieved by improving our customer's IT operations and maturity through a continuous cycle of Service Delivery Planning and Execution.
Once a Premier customer has deployed a Microsoft product if something unexpected occurs the SDM, working with the Customer Service and Support (CSS) team, manages the incident to resolution and then follows up to ensure either operational improvement within the customer's IT environment and/or continuous product improvement within Microsoft. By maintaining a long-term relationship with their customers an SDM gains an understanding of their customers' IT and business goals as well as the challenges they are facing, and this information is used by the SDM to create a Service Delivery Plan ensuring their customers' operational success and satisfaction with Microsoft products.
The value the SDM brings to the customer is successful operation, and hence realization of value, of Microsoft products and their IT investment. The value the SDM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.
Responsibilities
Account Management
- Be able to reach out to CxO's and drive informed and mature conversations around aligning IT to Business needs
- Act as an advisor to assigned corporate customers, requiring high level technical and more detailed IT operational knowledge across Microsoft products and technologies.
- Assess, analyze, and recommend the most effective method of problem prevention and/or resolution for risks by utilizing own knowledge and applicable internal resources.
- Act as Microsoft owner of customers' operational health as measured by their productive use of Microsoft products and technologies.
- Work closely with country management, account teams and other internal business groups to develop and deliver solutions to all Premier customers with a goal of maintaining and building Microsoft's leadership position within the IT industry.
Service Delivery Management - Customer Health
- Manage delivery of proactive and reactive services to customers.
- Work with customers to develop and maintain a service delivery plan
- Attend client service review meetings on a regular basis; areas discussed may include assessment of overall delivery (quality, consistency etc), opportunities for future service improvement, clarification of future delivery schedule and demands etc.
- Recommend and document additional services to address customers' needs or to mitigate risks.
- Communicate proactively with customers regarding product, technology, and service information, supportability issues, and support lifecycle plans.
- Ensure a positive customer experience by providing oversight and management for customer support planning, operational and technical issues.
Incident Management
- Manages customers complex technical support requests to resolution.
- Ensure timely resolution of customer issues by referring issues to product support professionals, monitoring their progress, and escalating as necessary.
- Ensure Premier customers receive responses to phone/on-line requests within service level response times as specified per contractual agreements.
- Work with management to resolve business critical issues impacting the customers' businesses and/or impacting Microsoft's relationship with customers.
- Establish effective working relationships with Customer Support Services (CSS), Microsoft Consulting Services (MCS), Field Sales, Product Groups, and other internal teams by working through appropriate escalation channels.
- Share best practices within the Premier team and community, and participate in individual or team projects to enhance the quality and efficiency of Premier support.
Opportunity Management
- Ensure customers' Premier agreements are right-sized, aligned with product support lifecycles, and are linked to the sales/services account plans.
- Ensure on time renewals by managing all elements associated with this process on a proactive basis.
- Share product or packaged/repeatable service opportunities with appropriate members of the virtual account team unit.
Services Project Management
- Develop and update account service delivery plans, communicate and discuss these with customers and the account team units as required.
- Understand the services to be provided, the goals and objectives, constraints, and what was in scope and out of scope to be delivered.
- Plan execution of services by developing tasks and their sequence given the requisite scope.
- Execute communications plan as required to ensure that all internal and external parties are informed as appropriate.
Essential Requirements
BA/BS degree in Computer Science, Engineering, or Business or equivalent work experience
ITIL/MOF IT Operations skills and experience
Broad technical skills pertaining to Microsoft's CORE IO products
Strong interpersonal skills
Competencies
Building Customer and Partner Relationships
Strategic Insight
Value Selling
Project Management
Analytical Problem Solving Cross Boundary Collaboration
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Manager - Reservations and Sales Outlets Bahrain Air - Bahrain
Job Description
Ensure appropriate numbers of trained staff.
Ensure rosters are maintained and followed.
Measure, track and improve performance.
Prepare, maintain and disseminate reservations and sales policies and procedures.
Coordinate with other front office staff i.e. airports, GSAs, cashiers, etc.
Roles and Responsibilites:
Responsible for sales outlets in Bahrain.
Responsible for call center.
Maintenance of reservation and ticketing policies, procedures and standards.
Ensure training of all outlet staff including outstation/GSA staff.
Performance tracking.
Coordination of information and training for special promos.
Desired Skills & Experience
7-10 years adminstrative and sales experience.
Extremeley knowledgable about overall industry issues, trends and economics.
Excellent negotiation skills, planning attributes and communication, should be fluent in English.
Strong strategic thinking, analytical and evaluation skills.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
EPG Lead Bahrain or Oman at Microsoft
Job Overview
To manage the Enterprise & Partner Group (EPG) Segment in the region, this includes
Developing effective customer/partner orientated strategies to drive revenue, enhance loyalty and overall satisfaction in the EPG Segment.
Lead and manage the field Sales Teams (Account Management, Partner Management & Solution Sales).
Assist large customers in addressing business and technology issues associated with the deployment of technology in their enterprise.
Responsibilities
SALES PLANNING
Develop and manage a comprehensive multi-year (3 years) Enterprise vertical sales and marketing strategy for Telecommunications, Financial Services Industry and Government.
Drive and manage the execution of Microsoft in Bahrain and Oman EPG sales plans in order to achieve
EPG revenue, and profitability targets.
EPG strategic products revenue target.
Green EPG scorecard
Weighted pipeline not less than 120% at any point of time for EPG.
Oversee the development of the partner strategy jointly with the SMSP (Small and Midmarket Solutions and Partners Group) lead.
Develop and manage Enterprise Sales and Partner Engagement strategies for a 12-18 month outlook.
Establish strong relationships with senior executives within strategic and major customers and partner.
Have the ability to represent Microsoft at a wide range of industry events
Drive the definition and development of a comprehensive communication strategy for our Enterprise customers in conjunction with the Marketing Manager.
Understand competitive positioning and initiatives in the Enterprise market and develop strategies that anticipate or react appropriately to competitive activity
Provide strategic input into the setting of subsidiary priorities and goals with the General Manager and the management team
Some account management
BUSINESS MANAGEMENT:
Drive a world class sales excellence operation.
Drive the overall compete strategy for Microsoft in Bahrain and Oman.
Drive the CPE (Customer and Partner Experience) process to ensure that we overachieve on satisfying our customers and partners.
Manage the resources of the Enterprise business unit.
Establish and monitor budgets for operating and capital expenditure
Ensure efficient use of Enterprise marketing and sales resources, ensuring efficient deployment of skills and information exchange
Complete realistic and cost effective budget and input into subsidiary review and annual business plan
Provide leadership and direction to improve Sales Integration, Efficiency & Execution
PEOPLE MANAGEMENT: Enterprise & Partner Group Development, Teaming & Morale
Lead by example - be an excellent role model in terms of values ethics, professional conduct and belief in the Microsoft culture
Take a leadership role in employee development, leadership development and mentoring
Work effectively with EPG management to assist in the building of a world-class Enterprise selling and services group
Career planning, Enterprise & Partner Group wide training plans, morale and general team building activity
Build training and recruitment plans to develop leading skills in the Enterprise & Partner Group
Work with management to create a culture and environment in which people can excel
Create a very strong succession plan for team.
Requirements
8+ Year experience in Sales and Marketing in the technology sector
Proven track record in Strategic Sales planning and execution, driving revenue growth and profitability.
Strong understanding of enterprise technology solutions and selling strategy with the ability to articulate these strategies with confidence to key corporate decision makers.
Knowledge of relationship management, opportunity management and business management processes and their application in a Sales Organization.
Good technical knowledge of Microsoft products, able to hold a discussion with senior IT Manager and Business Decision Makers.
Proven professional and interpersonal communication skills. Ability to establish credibility with senior clients.
Strong strategic selling and negotiation skills.
Ability to lead and motivate teams of experienced sales people to deliver results.
People / business manager experience within Microsoft is advantageous.
Exposure to the Bahrain and Oman market is ideal.
Knowledge in Finance, O&G, and or Telecommunication verticals is Ideal
Previous experience of enterprise and solutions sales will be a plus.
Microsoft is an equal opportunity employer and supports workforce diversity.
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