Head of Operations and Strategy, MENA, Russia, Africa and the Czech Republic - Dubai at #Google

Job Description

This position is based in Dubai, UAE

The area: Business and Operations Strategy

The Global Sales Strategy and Operations team plays a critical role in making Google more successful. We work to identify and address opportunities and threats to our business, ensuring we grow long-term revenue and profits as effectively as possible. This involves structuring problems, analysing data, making recommendations and driving implementation/operations - working closely with Google's sales, product, engineering, finance, and HR teams.

The role: Head of Operations and Strategy, MENA, Russia, Africa and the Czech Republic

You will be part of the SEEMEA (Southern & Eastern Europe, Middle East and Africa) Sales Operations group, leading regional strategic and operational initiatives critical to the ongoing growth in the region. You will work directly with the SEEMEA VP of Sales and his management team to ensure both the short term running of the business as well as the development and implementation of longer term projects. This involves structuring problems, analyzing data, making recommendations and driving implementation / operations - working closely with the regional directors and their teams as well as marketing, finance, HR, and product. In this role you will be a key member of the Leadership team for this regional cluster. You will act as the cluster’s sales operations lead and enable the successful delivery of business plans by creating a business rhythm that allows the management to track performance, identify shortfalls and opportunities, and execute main initiatives in the country. You will also be responsible for cascading regional strategy into each country and integrating this country cluster into global initiatives.

Responsibilities:

• Act as the regional sales operations lead, with a focus on sales execution and revenue generation
• Shape strategic direction for MENA, Africa, Russia and the Czech Republic in partnership with country leadership
• Provide consistent metrics to understand and improve business performance, both revenue and productivity (sales efficiency and effectiveness)
• Identify/prioritize revenue opportunities (e.g., country, sales channel, vertical, product) and develop programs to capture (test, implement) and ensure appropriate resource allocation (e.g., sales teams, opex, sales tech support) to achieve revenue and productivity goals
• Coordinate with other countries and import best practices from across the world

Requirements:

• MBA or graduate degree in a management, technical, or engineering field preferred
• Hands-on experience managing high-performing teams and a demonstrated ability to lead complex operational and strategic initiatives
• Experience in the software, Consulting, Internet and/or media industries preferred
• Strategic thinkers with experience presenting solutions to senior-level audiences (operational experience preferred)
• Distinctive problem solving and analytical skills, combined with impeccable business judgment and ability to communicate in a clear manner
• Demonstrated strong performance at the operations function or senior field management of a leading company

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Head of Consumer Banking Operations, Middle East and Pakistan at Standard Chartered Bank

Job Description

We are currently looking for a Head of New Project Place combined with Head of CB Operations, Middle East and Pakistan

Key Roles & Responsibilities

Head of Project New Place (MESA/Africa):

Programme Manage the multiple streams in New place project which includes Lending, Investments, automation initiatives, product management, channel strategy and call centers.
Work closely with respective stream project managers to ensure delivery.
Monitoring, reporting and control of initiatives.
Financial Management of New Place initiatives.
Closely work with CB Heads/CIOs/Credit/Finance in the countries to implement
End to End product control for Lending and Investment products
Identify key manual workarounds in CB Operations and automate
Deliver Lending and Investment end state systems and operating model to countries

Head of CB Operations MEPA (Middle East and Pakistan):

Oversight of CB Operations in countries ¿ financials, productivity, service, risk management, people and projects.
Work closely with the country CIOs on risk management, process reengineering, productivity and service delivery and support improvements
Partner with Group and country operations to deliver the GTO roadmaps and transformation agenda for CB Operations
Oversee cross border talent across countries
Support country CB Operations heads to centralize, automate and optimize
Support optimization of costs
Link with Group standard practices and programmes and ensure transfer of best practices.

This person chairs the New Place steering committee, is a key member of project PSCs, and also is a member of the GTO West Mancom.
Skills

- Core CB Operations background in a large market.
- Very deep and end to end understanding of CB operating control environment including end to end product control, accounting and reconciliation
- Deep knowledge of CB products and processes
- Deep knowledge of financial management of products across sales, credit, operations and country finance.
- Extensive ability to work across teams like sales, credit, operations and finance to implement standard operating models.
- Very good understanding of standard operating models in CB Operations.
- Ability to operate and a broad as well as a deep level of operational and product control activities.
- Project/Programme/Change Management and execution and coordination capabilities
- Understanding of CB systems and their applicability
- Good People Management skills
- Deep understanding and experience of GTO cost management principles and practices
- Very Good understanding of Bank¿s ORMA process and risk mitigation
- Very Good understanding of the processes and models in the shared services centers.
- University degree major in Business/Finance /Accounting.
- Good knowledge of Banks products, policies, guidelines, corporate law, and business strategy.
- Deep understanding of the economic, political and business environment of the region.
- Good communication and negotiation skills with multi-cultural awareness.
- Drive, energy and passion for diving into details on process, product control and financials and provide significant individual contribution.
- Active communication and interpersonal skills
- Strong leadership presence with the gravitas to influence to CB Manco and GTO Mancom levels

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