Head of Consumer Banking Operations, Middle East and Pakistan at Standard Chartered Bank

Job Description

We are currently looking for a Head of New Project Place combined with Head of CB Operations, Middle East and Pakistan

Key Roles & Responsibilities

Head of Project New Place (MESA/Africa):

Programme Manage the multiple streams in New place project which includes Lending, Investments, automation initiatives, product management, channel strategy and call centers.
Work closely with respective stream project managers to ensure delivery.
Monitoring, reporting and control of initiatives.
Financial Management of New Place initiatives.
Closely work with CB Heads/CIOs/Credit/Finance in the countries to implement
End to End product control for Lending and Investment products
Identify key manual workarounds in CB Operations and automate
Deliver Lending and Investment end state systems and operating model to countries

Head of CB Operations MEPA (Middle East and Pakistan):

Oversight of CB Operations in countries ¿ financials, productivity, service, risk management, people and projects.
Work closely with the country CIOs on risk management, process reengineering, productivity and service delivery and support improvements
Partner with Group and country operations to deliver the GTO roadmaps and transformation agenda for CB Operations
Oversee cross border talent across countries
Support country CB Operations heads to centralize, automate and optimize
Support optimization of costs
Link with Group standard practices and programmes and ensure transfer of best practices.

This person chairs the New Place steering committee, is a key member of project PSCs, and also is a member of the GTO West Mancom.
Skills

- Core CB Operations background in a large market.
- Very deep and end to end understanding of CB operating control environment including end to end product control, accounting and reconciliation
- Deep knowledge of CB products and processes
- Deep knowledge of financial management of products across sales, credit, operations and country finance.
- Extensive ability to work across teams like sales, credit, operations and finance to implement standard operating models.
- Very good understanding of standard operating models in CB Operations.
- Ability to operate and a broad as well as a deep level of operational and product control activities.
- Project/Programme/Change Management and execution and coordination capabilities
- Understanding of CB systems and their applicability
- Good People Management skills
- Deep understanding and experience of GTO cost management principles and practices
- Very Good understanding of Bank¿s ORMA process and risk mitigation
- Very Good understanding of the processes and models in the shared services centers.
- University degree major in Business/Finance /Accounting.
- Good knowledge of Banks products, policies, guidelines, corporate law, and business strategy.
- Deep understanding of the economic, political and business environment of the region.
- Good communication and negotiation skills with multi-cultural awareness.
- Drive, energy and passion for diving into details on process, product control and financials and provide significant individual contribution.
- Active communication and interpersonal skills
- Strong leadership presence with the gravitas to influence to CB Manco and GTO Mancom levels
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