Online Sales Manager / E-commerce Qatar Airways - Doha

Job Description

The Manager is in charge of the airline’s overall E-commerce Sales and Self-Service programmes, encompassing global budgeting, KPI setting and to contribute to the overall revenue generation for the airline.The overall objective of this role is to increase the direct-sales channel share and self servicing penetration whilst ensuring a 5-star customer experience for the direct sales and servicing channel.

The manager is also in charge of overseeing the customer service operations to support the E-channels via the global contact centre environment by phone, email and online chat.

The Managers responsibilities furthermore include site management of qatarairways.com to ensure product merchandising, fares & availability and overall site conversion are being monitored and optimised on an ongoing basis with the aim of maximising revenue generation while maintaining a high quality of customer service and site content delivery.
Desired Skills & Experience

Minimum Qualification:
Post-grad/Master in business or marketing related studies preferred
In depth understanding of E-commerce sales and marketing mechanisms
Formal training on airline reservation and ticketing systems (Amadeus preferred)
Fluency of English a must
Minimum Experience:
Minimum of 10 years experience in the field of E-commerce (either in an Agency or E-commerce department of a company )
At least 5 years work experience in an airline or Online Travel Agent
Prior experience working in a head office of a multi-national company an advantage
Must have experience working in more than one geographical region (continent) and prior exposure to a multi-cultural work environment
Job Specific Skills:
Good presentation skills and ability and confidence to present to EVPC and Senior Management level
Solid understanding of the airline or online travel retail industry
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