Coordinator Hotels Saudi Arabia Booking.com - Riyadh

Job Description BOOKING.COM is the market leader of online hotel reservations in Europe. Since 1996 our team has expanded to 2200+ professionals from hotel, finance, internet technology and marketing businesses and has built a company that provides online hotel reservations in the best possible way. We believe that the passion of our employees is our strength and this is what drives us towards outstanding performance. Does a successful career to you mean challenges and delivering results? We offer a dynamic, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make BOOKING.COM a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening in our office in Jeddah: Coordinator Hotels As a Coordinator Hotels you are responsible for hotel websites, training and coaching hotels. Furthermore you offer support for the Hotels Department with the phone calls and the administrative tasks at the office. Desired Skills & Experience Contact person for hotels to turn to with questions when the Account managers Hotels are out of the office; Responsible for the coordination and production of new hotel websites; Responsible for the delivery of correct hotel information and pictures of newly registered hotels; Training of new hotels using our extranet, rates & availability system; Enter the rates, availability, promotions in our system for hotels; Check hotel websites and amendment of rates, availability, specials, promotions; In consult with the Area Manager Hotels and Account Managers Hotels you contact registered hotels regarding the rates & availability system; Preparation of mailings; Follow up of mailings, information to hotel by telephone; Follow up of IT/administrative related tasks; Periodically check up of hotels; Answer e-mails of hotels; Check competition in the local country; Take care of good contacts with hotels in order to secure up to date information; Assist with the settlement of complaints of hotels and customers; Handle guest reviews that need action; Check statistics in the control room and follow up. Required Experience Bachelor degree Sales experience Proactive and positive attitude; Accuracy and an eye for detail; Customer focused; Excellent multi-tasking and organization skills; Communication skills (written and verbal); Fluent in both Arabic and English; Experience within the e-travel and/or hotel/travel industry.
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