Job Description
Role Purpose
1. Responsible for the commercial planning process, working closely with the rest of the marketing functions and other parts of the business to deliver an integrated plan aligned with VFQ financial KPIs and strategic goals.
2. Drive & execute pricing strategy & roadmap for VFQ tariffs & products.
3. Monitor ongoing performnace, highlight gaps and recomend actions
Key Accountabilities
Pricing
Ensure that VFQ maintains a competitive / profitable tariff/ product portfolio
Analyse tariff / product/market performance, issues and opportunities.
Proactively identify opportunities for revenue growth and customer base expansion.
Follow a segmented pricing approach, where possible, based on analysis of customer insights.
Contribute in & implement the roadmap of Global and Local products and services that address the needs of the respective user segments.
Ensure pricing excellence & principles in all go to market products and propositions.
Ensure extended use of pricing tools to support decision making (research, CDI, pilots, financial models, best practice)
Planning
Contribute in building and executing a marketing plan, working with the other marketing & sales teams, in line with the growth targets
Deliver timely and accurate commercial budget/forecasts
Develop a robust and flexible planning model
Develop segmented plans and measure segments performance against plans highlighting gaps and recommending actions
Review business main KPIs to understand the causes of deviation
Works closely with the Decision Support team to embed the above assumptions & business reviews into the budget
Performance management
Ensure that all commercial teams’ activities are alligned with company’s budget
Ensure that product / proposition / segment managers are part of the budget submission process (in the respective areas of ownership) & always updated.
Facilitate development of key performance measures to be monitored daily and weekly, working with key stakeholders across all levels.
Organise and manage development of ongoing reporting working cross-functionally with data warehouse and finance teams.
Present key findings to marketing and executive leadership teams through production & communication of daily and weekly reports.
Competition monitoring and competitive comparisons
Forecasting & monitoring market and revenue market shares.
Conduct comparisons on pricing across products in the market and identify gaps and propose actions.
Monitor competitor pricing moves and inform the business and recommend reactive scenarios.
Global engagement
Interact with Group Pricing Teams, for the delivery of Global propositions.
Engage in best practice sharing with Group in the areas of responsibility, analyze recommended propositions, and proceed into localisation based on analysis results.
Key outputs / metrics
Provide forecasts for all budgetary rounds
Track, understand, analyze and communicate performance daily/weekly/monthly.
Maintain competitive tariff portfolio
People interfaces
Marketing team
Finance team
Sales team
Legal & Regulatory team
Leadership team
Executive team
Desired Skills & Experience
Strong commercial experience in pricing &/or planning (4-8 years of experience)
Strong analytical skills & logical reasoning
Excellent in understanding consumer behaviour & capable of incorporating this knowledge into commercial offerings
Strong understanding of telecom industry
Strong communication & interpersonal skills
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Email: jobs@aarenconsultants.in
Commercial Planning and Pricing Manager Vodafone Qatar - Qatar
DataWarehouse Analyst Vodafone Qatar - Qatar
Job Description
This Finance position exists to support the Vodafone Qatar business through:
Designing and working with developers to deliver DWH solutions to the business.
Ensuring the DWH environment maintains a high standard in terms of data quality and reliability.
Providing support to the wider business around reporting and analysis needs.
Capturing, collating and documenting business requirements for the DWH.
Work closely with the team, internal and external, to ensure the business receives a high level of service.
Ensure developed solutions meet the business requirements and the DWH’s quality standards.
Role requirements
1. Capturing and Designing Business Intelligence Requirements
Capturing and documenting DWH business requirements and processes.
Translating business requirements into documented DWH solutions.
2. DWH Development support
Data-modelling new DWH models and enhancements to the existing.
Interfacing with developers to ensure business priorities are transferred and delivered.
Quality Assurance testing to support both developers and the business.
Supporting the environment to ensure the business is served with a reliable, accurate, high quality DWH solution.
3. Build and Maintain Relationships with Key Stakeholders
Develop relationships with the all functional areas to understand their goals and strategies, supporting them as required.
Maintain relationships though regular meetings and dialogue to ensure the business remains engaged.
Make it "easy" for your (often non-technical/financial) customers to deal with you.
Proactively assisting key users with query design and DWH knowledge sharing.
Manage customer expectations.
4. Process Improvement
Creating and Improving DWH processes to support and enhance the service to the business
Proactively align priorities to ensure the business receives deliverables on time and to a high standard.
5. Reporting Analysis
Providing analysis from the DWH to support different business functions including Financial Planning and Commercial Support, Customer Value Management, etc.
Support the DWH function to ensure business reporting needs are meet.
6. Problem Resolution
Identify and Investigate root causes of data or other DWH issues.
Work with technology partners to resolve and escalate when necessary.
Design solutions, working with developers to resolve in a timely manner.
7. Team Player
Manage interfaces between Functional teams.
A team player, sharing valuable experiences with peers, challenging each others ideas and working with each other when necessary.
Role Dimensions
Key outputs / metrics
Effective working relationships with key stakeholders.
Accurate and timely management information
Demonstrates proactive behaviour
Demonstrates support in the business’ delivery to plan.
People interfaces
Leaders & Decision makers in the Business
Technology Partners
Key DWH users
Development Vendor
Desired Skills & Experience
Must haves:
Data Warehouse Analyst Experience
A good level of understanding of PL/SQL and Oracle
Relationship Management Skills
Good communication skills and a confident approach.
Nice to haves:
Telecommunications experience
Star schema modelling experience
Wherescape Red ETL experience
Oracle Hyperion Interactive Reporting Experience
Key Performance Drivers (and behaviours) required to be effective in role
Analytical mind to develop insights and drive actions.
Reliable and dependable to deliver to deadlines
Motivated and open to learning
Builds relationships with people throughout the business and is confident supporting and challenging management to act.
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Email: jobs@aarenconsultants.in
Payments Lead Vodafone Qatar - Doha
Job Description
Role Purpose: This role is accountable for proactively monitoring and reconciling all customer payments (batched and real time transactions) collected at all channels and ensuring timely application in the post paid billing and prepaid systems.
Role requirements
Key accountabilities
Key activities / decision areas
Payment Reconciliation and timeliness
- Conduct end to end reconciliation of all customer payments made at all Vodafone payment channels.
- Ensure timely and accurate application of post-paid payments and pre-paid replenishments to the customer account.
- Proactively manage and produce the monthly payments calendar and ensure timely circulation to all internal stake holders (Technology Operations; Banks, Finance) and customer facing channels (Care; Retail; Billing)
- Work closely with Technology Operations to ensuring timely execution and application of batched auto bill payment files in line with the Payments Calendar
- Define, develop and implement a set of housekeeping reports to allow for an accurate measure of the status of both successful and failed transactions and timely view of customer affecting issues at any point in time
- Define, agree & document all relevant business processes for payment reconciliations.
Business Improvements & payment Issues
- Perform continuous analysis to seek and implement operational improvements in the payment reconciliation processes.
- Be a subject matter expert on payment reconciliations to support the business. Provide ongoing guidance and support to lesser experienced business users
- Ensure timely reporting and regular escalation of key customer affecting issues to the Head of Finance and CFO.
- Conduct weekly review sessions with Care (Collections) team to review all outstanding payment allocations or issues; agree and execute next steps accurately
- Identifying, performing root cause analysis of complex customer facing payment problems across numerous processes and systems and working with key stakeholders (such as Technology Operations) to resolve.
- Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the payment processes and systems in conjunction with other stakeholders.
- Coordinate and work very closely with other Finance teams (accounts receivables and revenue assurance) and all bank channels in resolving any outstanding unidentified and un-reconciled payments made at all bank channels and timely escalation of potential revenue leakage or losses.
Testing and new payment channels / changes
- Work closely with the Billing & Finance BA in creating and developing automated reconciliation processes and also performing User Acceptance Testing on any changes, developments and additions of payment channels
- Act as the primary business contact and be responsible for development of test cases/scenarios for any changes, additions or enhancements to payment processing and reconciliations or new channels.
- Develop and build good working relationships with key internal stake holders, Technology demand / architecture, IT Operations and Support; banks, third party payment channels
Role dimensions
Key outputs / metrics
Conduct end to end reconciliation of all payments and replenishments made at all Vodafone payment channels.
Ensuring timely execution and application of batched auto bill payment files in line with the Payments Calendar.
Be a subject matter expert on payments and payment reconciliations to support the business
Identifying, performing root cause analysis of customer facing problems across numerous processes and systems.
Input into testing and processes changes for new payment channels or changes,
People interfaces
Head of Finance
Head of Billing & RA
Revenue Assurance
Billing & Finance BA
CFO
Technology Operations Team
Marketing Team
Customer Care Team
Commercial Team
Desired Skills & Experience
- Bachelors Degree in Finance or Accounting
- Professional Accountancy Certification is a plus. Good understanding of accounting principles; best practices and procedures
- 5 years + experience in performing end to end payment reconciliation in telecoms or utilities environment
- Strong Excel skills and attention to detail
- Strong understanding of IT systems and quality assurance processes
- Strong analytical and presentation skills
- Pro-active and results driven.
- Comfortable working with people at senior levels
- Fluency in English, Arabic is a plus
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Billing and Finance Business Analyst Vodafone Qatar - Doha
Job Description
Role purpose: To ensure on-time and accurate post-paid and fixed line billing and lead end-to-end post-paid billing process.
Key accountabilities
Business Analysis
- Ensure that business requirements are captured and implemented for all changes (new products, system or network changes etc) with a Finance, Blling or Revenue impact.
- Review solution design documentation with Technology Demand and Marketing teams to ensure quality of billing solutions.
- Input and Definition of User Acceptance Test (UAT) scenarios.
- Validation of UAT results and obtain Head of Billing signoff before production deployment.
- Ensure billing operational readiness to support QA and RA for new product and services.
- Define the billing ‘launch readiness’ certification or checklist to ensure consistancy of delivery.
Billing Defect and Problem Management
- Tracking and reporting of all post deployment and production billing defects.
- Support the Customer Care with the initial (Tier 2) investigation and resolution of production billing issues (issues which impact multiple customer) including application of bulk credit adjustments and follow up with Technology.
- Track the adhereance to agreed SLAs with Technology for Tier 3 issues and escalate to Head of Billing as necessary.
Business & Billing Improvements
- Analyse common reasons for customer billing disputes and credit adjustments.
- Identify opportunities for cross-functional improvements (process, training, and system) to reduce billing issues / credit adjustments and work with the relevant stakeholders (Retail, Care, and Marketing) on the changes required.
Key outputs / metrics
Input into business requirements and solution design for new products.
Ensure Quality of billing solutions and billing operational readiness to support new products.
Support Customer Care with defect and problem management for post deployment billing issues.
Identify and reduce common types of billing issues and credit adjustments in collaboration with stakeholders.
People interfaces
Head of Billing & RA
CFO, Finance Team
Technology Team
Marketing Team
Customer Care Team
Commercial Team
.
Desired Skills & Experience
- Strong knowledge and experience in Telco billing or Business Analysis
- Strong analytical thinking.
- Attention to detail and organised.
- At least 8 years experience in Telco and Business Analysis.
- Comfortable working under pressure and multi-tasking.
- Must be available to work on weekends or after hours if required
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Product Manager - Value Added Services (VAS) Vodafone Qatar - Doha
Job Description
Key accountabilities & Activities/Decision Areas
Product strategy and roadmap
Develop and own product strategy and roadmap with valid inputs from cross functional teams for VAS
Socialise and agree plan with Executive approval
New product development / Go-To-Market
Deliver new products according to the overall strategy and integrated roadmap
Engage with all key stakeholders and lead virtual teams to deliver products on time in the Vodafone sales channels and ensure support throughout the company.
Be the Marketing owner and interface into Technology and outsourced partners for requirements definition to ensure we are always delivering an awesome customer experience!
Products Lifecycle Management
Lead effective delivery of the product roadmap; manage the post launch lifecycle of products; liaise with Marketing Managers as well as with customer facing teams in order to capture new insights, comprehend deficiencies, and trigger & proceed into enhancements and corrective actions.
Ensure that products are competitive and/or innovative, substantiates the Vodafone brand promise & are alligned with the organizational objectives. Own and ensure commercial success of portfolio including P&L and non-financial KPIs.
Ensure that product specific processes meet customer experience requirements.
Global engagement
Interact with Vodafone Group for the delivery of Global propositions where relevant.
Engage in best practice sharing with Group in the areas of responsibility, analyse recommended propositions, and proceed into localisation based on analysis results.
Key Outputs/Metrics
Produce product strategy & roadmap with Executive stakeholder engagement for Value Added Services (VAS)
Responsible for product revenue, ARPU and margin targets
Deliver products that are working and over achieving the demand of the different market segments
Constantly monitor the market and develop enhancements that improve the customer experience and add useful features.
People interfaces
Leading Technology, Communications, Operations, Sales, Finance, Legal, Online, Retail, Distribution and wider Marketing team for product initiative
Managing, consulting and negotiating with external partners for product initiatives
Desired Skills & Experience
An experienced product manager with an expert understanding of value added services
A marketer with strong commercial experience and very good understanding of the Technology systems that form the baseline of modern Telecommunication providers
Proven experience in developing in-depth understanding of consumer behaviour & capable of incorporating this knowledge into product features and offerings
Experience in dealing with complex technical and commercial issues in high value services.
Strong English communication skills – both written and verbal
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Email: jobs@aarenconsultants.in
Credit Analyst Vodafone Qatar - Doha
Job Description
Role purpose: This role is responsible for defining the VF-QA credit policy, assessment / approval of enterprise credit limits and to ensure cross-company compliance to policy to minimise bad debt risk and financial exposure.
Key activities / decision areas
Credit Policy Definition and Compliance
- Responsible for the definition and regular review of the VF-QA Credit Policy document (subject to CFO and CEO approval) - including communication to business.
- Accountable and responsible to cross-company compliance to credit policy through regular reporting and analysis.
- Conduct credit limit reviews of customers based on payment patterns, age on network and usage.
- Responsible to ensure all exceptions to policy are approved, tracked and monitored.
- Responsible to highlight to senior management / credit manager critical incidences of non-compliance to policy where appropriate.
- Provide operational support to the business (Collections, Care, Sales and Retail) on credit related matters as required.
Enterprise Credit assessment and Dunning
- Responsible for the risk assessment and approval for all enterprise credit limit increases within a defined SLA
- Support Care Collections and Account Management teams with Key Account & Government collection to ensure appropriate actions are taken to collect outstanding debts whilst minimising impact to customer relationship.
- Assist with negotiation of customer disputes including settlement disputes where required and approved.
Blacklist & Debt Collection Agency (DCA) management
- Responsible for aged debt reporting and analysis.
- Responsible for maintenance and update of customer blacklist based on internal and external customer history data.
- Responsible for relationship with DCA for collection of bad debt as defined in the credit policy.
- Responsible for regular write off of unrecoverable bad debt after all recovery efforts have been carried out or where the recovery process is not cost effective to continue.
Role dimensions
Key outputs / metrics
Update and communication of credit policy document
Ensure cross-company compliance to credit policy
Credit risk assessment and approval for Enterprise customers within SLA
Support the business on matters related to credit and risk.
Aged debt reporting and analysis.
Blacklist maintenance
Relationship management with Debt Collection Agencies for collection of bad debt
People interfaces
Care – Collections
Sales – Retail, Account Management
Payment & Credit Control Manager
Head of Finance
Head of Billing & RA
CFO / CEO
External Debt Collection Agency contacts
Desired Skills & Experience
Person specification
Essential role related knowledge, technical skills, qualifications and experience
- Bachelors degree required in Accounting/Finance preferred.
- At least 5 years related experience in credit control in either the Telecoms or Banking industry.
- Ability to assess customers risk while employing commercial sensitivity, business acumen, and good judgment.
- Effective business writing and professional communication skills.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Business Analyst Vodafone Qatar - Doha
Job Description
Role Purpose
This position is responsible to analyse the business requirements spanning all areas of the business, identifying the impacts of new products, services, promotions and applications on existing business processes, systems and software. These must be clearly and concisely documented and the BA needs to be able to estimate size of the program of work in the various BSS areas e.g. CRM, Billing, Retail and Business Integration.
This position is responsible to ensure that solutions developed and implemented into the production environment meet the business requirements.
This position will lead the planning of analysis work on specific group of projects/program starting from Concept phase. This position will be responsible to ensure that the analysis deliverables are of a consistent and high standard for the area of their responsibility.
Role requirements - key accountabilities & activities
1. Manage the business requirements definition
Proactively work with Business Account Manager/Business Owner to identify business opportunities how we can deliver smart/faster and more efficiently to the business requirements
Identify and scope analysis work required and estimate effort required to assist the Project/Program Manager in planning the analysis component
Identify impacted business areas and conduct analysis to identify their business requirements and ensure that the requirements are in line with business objectives
Analyse impacts and dependencies with other projects / initiatives within the business, including likely future impacts
Analyse and document the current and desired future state of the business processes and system functionality
Ensure quality and timely delivery of business analysis documentation ie identify and utilise the appropriate methodology and templates , document the business requirements clearly and concisely, and publish requirements documentation by the agreed delivery date
Ensure the proper change management process to business analysis documentation is in place
Review functional specifications and/or design documents to ensure that all agreed requirements have been met
Review test strategies to ensure that all relevant business scenarios will be tested
Ensures that Business Requirements I signed off by the Business Sponsors and the Departments Heads
2. Building capability at Vodafone
Provide leadership within the Business Analysis team to up-skill other team members -> specifically in the area of their responsibility
Provide guidance, support and mentoring to all BA’s on the Program/Project and ensure the output from the BA’s on the team is of a consistent and high standard
Implement learning systems for Business Analysis team to ensure Vodafone’s Intellectual property/knowledge is up-to-date
Monitor emerging technologies and industry developments within the telecommunications industry – pro-actively learn and share the knowledge
3. Functional management
Ability to influence business owners and stakeholders in relation to business requirements feasibility
Identify improvement opportunities and ways to make BA team delivery within Vodafone Qatar more efficient and effective
Key outputs / metrics
Feedback from peers and the BA leadership team
Delivering to agreed deadlines
Community engagement
People interfaces
Vendors such as TechM, ALU, DSL and other
Marketing
CBU / Online Sales & Care
Legal & Regulatory
Technology
Desired Skills & Experience
Strong customer focus and responsiveness
Strong relationship building skills — relates well to all levels within the organisation and externally, builds appropriate rapport, listens, uses diplomacy and tact, truly values people, can diffuse high tension situations comfortably
Effective in influencing and managing senior business stakeholders and expectation
Ability to work to ambitious targets, working independently or as part of a team
Broad technology understanding
Excellent problem-solving and analytical skills
Excellent communication and interpersonal skills – both written and verbal
Demonstrated keenness to contribute in our dynamic and challenging environment
Strong business analysis skills and Process skills
Business process improvement skills
Ability to accurately estimate work effort
MS Office applications (Word, Excel, Outlook)
Visio 2000
Tertiary qualification — post-graduate qualifications would be viewed favourably
5 year+ business analysis experience
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Senior Marketing Communications Manager Vodafone Qatar - Doha
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Product Manager - Value Added Services (VAS) Vodafone Qatar - Doha, Qatar
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
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