Relationship Manager, Priority Banking - Standard Chartered Bank - Bahrain

Job Description To acquire, grow and deepen Priority Banking customer relationships through effective relationship management in and out of Oman, with special focus on the analysis and satisfaction of Priority customers' personal financial as well as investment needs and objectives. Key Roles & Responsibilities 1. Generate new business to achieve defined sales targets  To meet or exceed business targets in line with defined standards of performance.  Contribute proactively towards the growth of Investment Services and Priority Banking  Take the ownership for the development of robust and loyal HNW customer base, active marketing to customer acquisition  2. Build and deepen relationship with existing Investment customers to achieve increase in share of wallet and revenue  To maintain a high standard of customer service in order to increase Bank's market share in Priority Banking business  To conduct business within the parameters pre-set by the bank, with respect to "customer product suitability"  To actively market value added investments to HNW customers  Adhere to standards for frequency and type of customer contact  Implement cross selling and other relationship building activities,  Prioritize activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio  Build an information database on existing Investment customers to support relationship building and cross selling efforts  Conduct highly professional consultative financial analysis and profiling sessions with Priority Customers to identify suitable local / cross border financial, insurance, property and investment products and services for then in order to achieve their personal financial and investment objectives  Deepen customer relationship by providing regular market information updates and trend analyses on international equities, bonds and other investment instruments through market specialists, for appropriate follow up calls / visits to assist them in their investment decisions  Conduct regular checks on market trends and competitors' offering and activities for target customer groups so as to enable the local business to initiate efforts to increase the attractiveness of the product differentiation  3. Provide truly professional customer service to achieve a high level of customer satisfaction and retention  Consistently adhere to local and international service standards  Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner  Provide a high level of professionalism in conducting financial analysis and profiling with customers  Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency  To ensure strict adherence to internal CDD policies  4. Review prepare credit applications and follow ups  5. Ensure on going self development  Motivate oneself to improve on personal skills especially in relationship management, financial planning and analysis, investment counseling and recommending training I appropriate aspects  Upgrade oneself in knowledge and new development in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained as quickly as possible  6. Anti Money Laundering.  Advice on the implementation of clear line of internal accountability and responsibility for money laundering prevention  Assist Priority Banking to ensure appropriate internal control and procedures are in place and documented.  To ensure that the Bank meets the Group and local AML standards and regulations.  To ensure that AML relevant staff are made aware of their relevant responsibilities.  To ensure that the AML relevant staff within their units are adequately trained.  To perform an independent review to ensure CDD documentation completeness and appropriateness. To perform the quality checks on CDD periodic reviews.  To perform sample checks in order to ensure that daily and weekly exception reports are reviewed on a timely manner.  To ensure that AML records such as training records and suspicious transaction reports are retained for at least five years.  To maintains close communication with Country MLPO. Qualifications & Skills Strong and relevant sales experience, preferably gained in the banking and financial service industry  University degree  Sound knowledge of bank products and services and banking procedures ,equities markets, mutual funds and other personal investment services  Basic investment counseling and analytical skills  Excellent selling skills  Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations  Effective oral and written communication skills  Good understanding of the main regulatory and internal compliance requirements pertaining to sales of investment products  Team player who shows initiative and assertiveness  Computer literate - able to use laptop computer and point of sale software competently  Self motivator who is keen to upgrade improved personal knowledge and skills to meet job requirements  Ability to exercise sound judgement in aspects of customer needs, business initiatives and development, service standards  Accurately determine whether an investment solution is required to meet a customer's needs and the type of solution required.  Quantify the amount of information complexity/detail an individual customer requires to make an informed investment decision.  Daily control of customer limits  Quotation of preferential interest and exchange rates to valued customers within established guidelines  Effectively determine and manage allocation of time to specific sales-related activities in order to achieve targets.
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