Technology Service & Risk Manager-Group Technology & Operations Standard Chartered Bank - Dubai

Job Description

• Engage with various technology streams to address technology risk items as per the various business risk forums.
• Participate in all risk forums requiring technology presence.
• Assist Technology Manager and Risk managers in coordinating and driving compliance in all technology streams.
• Ensure a continuous drive towards addressing automation of manual processes.


Key Roles & Responsibilities

Risk Related:
• To be the source of reference within technology to facilitate and promote understanding of operational risk and compliance requirements..
• Participate in business risk forums and pursue with respective technology domains for closure of the same..
• Proactively communicate and escalate with the IT and Risk Manager (SORO) on operational risk issues.
• Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.
• Undertake and/or coordinate periodic business monitoring (self-assessment) activities within the Business Unit and escalate findings and or breaches to Business Unit Head and SORO, when they occur.
• Assist Tech and Ops SORO in the implementation of Operations Risk framework or other relevant OR initiatives.
• Identify gaps and arrange training on compliance and OR for staff in technology.
• Be the central point of contact for any Audits surrounding technology / systems to ensure they are facilitated well and are satisfactory
• Identify potential areas of automation and oversee implementation

Service Management and Project Support:
• Conduct periodic service review meetings with various technology domains.
• Ensure root cause analysis is completed for all high severity incidents and preventative actions are defined and implemented. Provide quality input into the post mortem process to enable the IT service centre to deliver quality post mortems.
• Contribute to service reporting to technology management in the form of Scorecards. Set targets for application service and track against them.
• Review change requests made by business and approve and progress them with appropriate teams.
• Review and manage implementation of all changes to ensure no risk to stability of systems / infrastructure.
• Participate in PSCs and/or working groups of major projects and provide the necessary support and inputs to facilitate the implementation.


Qualifications & Skills

• Deep knowledge and experience on Banking applications and Channels
• Significant experience withiin a Technology Service Management role
• Effective communication skills, both spoken and written.
• Strong analytical and troubleshooting abilities..
• Good networking and relationship-building abilities.
• Ability to influence/negotiate with peers across various technology domains.
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