Payments Lead Vodafone Qatar - Doha

Job Description

Role Purpose: This role is accountable for proactively monitoring and reconciling all customer payments (batched and real time transactions) collected at all channels and ensuring timely application in the post paid billing and prepaid systems.

Role requirements
Key accountabilities
Key activities / decision areas
Payment Reconciliation and timeliness
- Conduct end to end reconciliation of all customer payments made at all Vodafone payment channels.
- Ensure timely and accurate application of post-paid payments and pre-paid replenishments to the customer account.
- Proactively manage and produce the monthly payments calendar and ensure timely circulation to all internal stake holders (Technology Operations; Banks, Finance) and customer facing channels (Care; Retail; Billing)
- Work closely with Technology Operations to ensuring timely execution and application of batched auto bill payment files in line with the Payments Calendar
- Define, develop and implement a set of housekeeping reports to allow for an accurate measure of the status of both successful and failed transactions and timely view of customer affecting issues at any point in time
- Define, agree & document all relevant business processes for payment reconciliations.

Business Improvements & payment Issues
- Perform continuous analysis to seek and implement operational improvements in the payment reconciliation processes.
- Be a subject matter expert on payment reconciliations to support the business. Provide ongoing guidance and support to lesser experienced business users
- Ensure timely reporting and regular escalation of key customer affecting issues to the Head of Finance and CFO.
- Conduct weekly review sessions with Care (Collections) team to review all outstanding payment allocations or issues; agree and execute next steps accurately
- Identifying, performing root cause analysis of complex customer facing payment problems across numerous processes and systems and working with key stakeholders (such as Technology Operations) to resolve.
- Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the payment processes and systems in conjunction with other stakeholders.
- Coordinate and work very closely with other Finance teams (accounts receivables and revenue assurance) and all bank channels in resolving any outstanding unidentified and un-reconciled payments made at all bank channels and timely escalation of potential revenue leakage or losses.

Testing and new payment channels / changes
- Work closely with the Billing & Finance BA in creating and developing automated reconciliation processes and also performing User Acceptance Testing on any changes, developments and additions of payment channels
- Act as the primary business contact and be responsible for development of test cases/scenarios for any changes, additions or enhancements to payment processing and reconciliations or new channels.
- Develop and build good working relationships with key internal stake holders, Technology demand / architecture, IT Operations and Support; banks, third party payment channels


Role dimensions

Key outputs / metrics
Conduct end to end reconciliation of all payments and replenishments made at all Vodafone payment channels.
Ensuring timely execution and application of batched auto bill payment files in line with the Payments Calendar.
Be a subject matter expert on payments and payment reconciliations to support the business
Identifying, performing root cause analysis of customer facing problems across numerous processes and systems.
Input into testing and processes changes for new payment channels or changes,

People interfaces
Head of Finance
Head of Billing & RA
Revenue Assurance
Billing & Finance BA
CFO
Technology Operations Team
Marketing Team
Customer Care Team
Commercial Team



Desired Skills & Experience

- Bachelors Degree in Finance or Accounting
- Professional Accountancy Certification is a plus. Good understanding of accounting principles; best practices and procedures
- 5 years + experience in performing end to end payment reconciliation in telecoms or utilities environment
- Strong Excel skills and attention to detail
- Strong understanding of IT systems and quality assurance processes
- Strong analytical and presentation skills
- Pro-active and results driven.
- Comfortable working with people at senior levels
- Fluency in English, Arabic is a plus
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