Senior Project Manager - Microsoft - Riyadh

Job Description

Job Title: Senior Project Manager
Location: All MEA HQ Locations (excl. Israel, incl. Qatar, Riyadh)

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with our partners, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience, and serving as the customer advocates within Microsoft for driving customer-centric product improvement.

The Microsoft Services Project Manager (PjM) role focuses in day-to-day operational and delivery of large and/or complex engagements consisting of multiple resources (MCS, partner, and/or customer). The project manager is responsible for engagement execution within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications). In addition, this role will assist with identifing problems and applying corrective actions throughout the project management life cycle to other challenged projects. Corrective action normally represents minor or routine adjustments to bring project performance back into alignment with project cost, schedule and resource utilization plans. 

The Project Manager role provides the consolidated viewpoint of project status that enabled Microsoft Services leadership to have knowledgeable, data specific discussions with customers on long-term or complex engagements. The following specific activities and deliverables outline the high-level responsibilities:

Project Management. Perform the following key activities to ensure quality execution in the delivery of a service/solution, to deliver within constraints (schedule, features/functionality, and budget), and manage customer conditions of satisfaction.

Project Scope: Manage the work that must be done in order to deliver an integrated solution usually composed of products, services, or a formalized solution offering.

Risk Management: Establish a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks

Execute Project Protocol: Execute establish (as mutually agreed to) policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment.

Resources: Manage Microsoft resources, partners and/or customer resources and materials (equipment, supplies, stock, or consumable/perishable items) used to complete tasks in a project.

Administration: Maintain a Master Project Plan to include at least: the Communication Plan (communications within the team and between the team and external entities) and the Team Reference Guide Plan (identifies team and external team members). In addition, maintains the Master Project Schedule.

Track and Control: Stay current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, perform the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol.

Status Reports: Collect, access and publish project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.

Project Assessment and Recovery: When required, assist with the assessment of project performance with regards to execution in the delivery of challenged engagement delivery. Once the assessment is complete the project manager may be required to direct the recovery by taking control of all the key project areas whilst maintaining a good relationship with the local subsidiary team such that the local team can regain their control when the project is back on track.

Tools/Process: Use Microsoft Project as the project management application and utilize the Services Delivery Methodology (SDM ). Use the principles of the Microsoft Solutions Framework (MSF ) and the Microsoft Operations Framework (MOF ). 

Qualifications:
Must have a degree in Computer Science or Engineering or equivalent work experience. Higher relevant education preferred. 
At least 10+ years related technology experience. 
Excellent project management capabilities, PMP certification required
Must have managerial skills and the ability to handle complex critical situations with managing a range of different stakeholders and conflicting interests
Ability to work in changing environments with changing resources and proven ability to provide stability to challenged teams and the projects
Excellent English language skills and the ability to present for top management. Excellent French and/or Arabic language skills will be a distinct advantage
13,000 hours (at least 9 years) of documented project management experience
Have worked on projects with a total billed hours of 5,000 hours Fixed Price or 15,000 hours Time and Materials (approximately USD $1,000,000 and $3,000,000 respectively)
Work with teams of 100+ people (may include customer/partner resources) in a given district, region or country.
Work experience should involve technical consulting, project envisioning, planning, development, deployment, and management.
Must have a proven record of delivering business value. 
Candidates must have a high-level understanding of markets, customers and related technology
Candidates must have a high-level understanding of customer and partner business and IT environment
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