Hotel Manager Sheraton Doha Hotel - Doha, Qatar

Tweet

Job Description

POSITION PURPOSE
Provide the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives.  Manage the operations of the hotel (all rooms, F&B, Engineering) in order to maximize profitability and to ensure superior guest service and product quality.  Participate in total hotel management as a member of the hotel Executive Committee.  In charge in absence of General Manager. MUST BE FLUENT ENGLISH & ARABIC SPEAKER

ESSENTIAL FUNCTIONS

• 50%:  Lead, through subordinate staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.

• 10%: Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.

• 10%: Conducts monthly department head meetings and ensures pre and post shift meetings are held in each department.

• 15%: A “Talent Fanatic” ensuring that each department “has the right person on the right seat on the right bus”

• 15%: Obtain and maintain Quality goal in GSI of 9.0 in all operational areas

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.

• Be a leader and a role model to all employees.

Desired Skills & Experience

QUALIFICATION STANDARDS

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace ENGLISH & ARABIC.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Most tasks are performed independently or in a team environment with the employee acting as a team leader.  There is minimal direct supervision.

• Desire to participate as part of a team.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

• Ability to maintain compliance with all local, state and federal laws and regulations.

• Extensive knowledge of sales skills.

• Ability to assess/evaluate other employees’ performance in a fair and consistent manner.

• Extensive knowledge of revenue management.

• Ability to supervise, train and motivate multiple levels of managers.

• Knowledge of hotels and competitive markets.

• Participate in the development of short- and long-term financial and operational goals of the hotel.

• Ensure that guest satisfaction is consistently obtained and maintained.

• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.

• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

• Ability to make decisions with only general policies and procedures available for guidance.

• Ability to apply supervisory/management (soft) skills.

Physical Demands

• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.

• Must be able to sit at a desk for up to 5 hours per day.  Walking and standing are required the rest of the working day.  This includes traveling to and from meetings and may include air travel.  Length of time of these tasks may vary from day to day and task to task.

• Most tasks are performed independently or in a team environment with the employee acting as a team leader.  There is minimal direct supervision.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

• Must be able to lift up to 15 lbs. occasionally.

• Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Education:
Bachelor’s Degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.

Experience:
Minimum of six years’ hotel management experience in four plus five star hotel properties. Strong F&B experience in larger operations required.

Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Apply Now
Email: jobs@aarenconsultants.in Resume or CV with Job Post Title